Leadership Style Essay

Manama Logistics Company (MLC) has hired you to supervise the company’s move from downtown Manama to Isa Town. It is expected that there will be some discontentment amongst staff (as listed in the case study) It is important that you understand the different types of leadership styles, and decide what would be the best styles for you to use in the situations outlined in the case study. It is important to remember that different styles are necessary for different situations. Leadership issues are often influenced by behaviour patterns. People (supervisors and workers) generally display behaviours that are aggressive, passive or assertive. Research these three behaviours so you understand the traits of each and can describe how they relate to supervision and leadership issues. In your report to the Board describe the leadership styles you have chosen and give justification for them. You will need to identify more than one style, and give examples of when each is appropriate to use. There are four main leadership styles, and several other recognised styles. Check with your tutor if you are not sure if you have identified the main styles. You need to identify these four main styles and one other relevant leadership method, so you have a deeper understanding of leadership behaviours in various situations, and identify what is effective and what is not and why. Use APA referencing and in-text referencing throughout your Progress Report. For your first Progress Report: 1. PART A – as a group Describe the following behaviours: a. Aggressive b. Passive c. Assertive Give examples of how people display these behaviours – include words, attitudes and non verbal body language. Identify and research the four main leadership styles * describe what each style is. * explain generaly what type of situation it is appropriate to use them * describe the advantages and disadvantages of each style * give examples from the case study of when each one might be appropriate PART B – Individual Contribution(20 marks) Write around 300 – 500 words looking at different leadership styles. Define two different leadership styles, (other than the four identified earlier above).(10 marks /5 each) Give 5 advantages and 5 disadvantages for using both of these leadership styles. (10 marks /1 each) TURNITIN SUBMISSION You must submit only ONE copy of the group progress report (Chairperson may do this and include their individual contribution with the group report). Other group members need to submit their individual contribution via Moodle, using Turnitin by 23:59 hours on Saturday 21 September. You will need to use your own words in your report to ensure you do not exceed the permitted 30% of copied material. Please note: if you don’t reference your resources, you will get a 0% for your progress report. PART C – Individual Forum Posting Each student is required to submit a forum posting once per module. The timing, completion and quality of these postings will contribute to 15% of your individual assessment. Posting 1 due to be completed by Thursday 12 September before 2.00pm.(17 marks) Write around 300 – 400 words covering: * which behaviour you think is the best communication style to use if you were the supervisor for Manama Logistics Company. Justify why. * look up and explain one additional style other than the three (assertive, aggressive, passive) already mentioned * Complete the Hot Potatoes exercise on Moodle ————————————————- Marking Schedule for Problem One: Leadership Styles Group Name †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦.. Each Progress Report is marked out of 100% contributing to a total weighting of 35% of the final mark. Progress Report 1 Group Protocols and Leadership Styles| | | Team protocols completed and signed by all members of the team Ensure a group name with ID and names of all group members is included.| | 4| | Behaviours: aggressive, passive, and assertive are defined| 3 marks each behav| 9| | Examples of how behaviours are displayed are explained (including words, attitudes and nonverbal body language| 3 marks each behav| 9| | Four leadership styles are described in detail.| 4 marks each style| 16| | Describe where it is generally appropriate to use the 4 leadership styles eg military| 3 marks each style| 12| | Advantages of 4 leadership styles are discussed| 2 marks ea| 8| | Disadvantages of 4 leadership styles are discussed| 2 marks e a| 8| | What leadership style does your group recommend they use for the move to overcome staff resistance to the change – use the 7 case study examples (traffic issues, further to travel, new training requirements etc) and the leadership style your group recommends| 2 marks ea| 14| | GROUP TOTAL | | 80| *| All Individual contributions are handed in and are relevant and comprehensive as per marking guide.| | 20| + * See Below| Total:| | 100| = * See Below| Comments: NAME*GROUP TOTAL+*INDIVIDUAL TOTAL= /100

Target Strategic Analysis

Corina Nava Pelton Strategic Management March, 2013 Chris Canolis I. Target Corporation American retailing company headquartered in Minneapolis, Minnesota. Target is the second-largest discount retailer in the United States, behind Wal-Mart. The Target chain discount stores range from 95,000 to 135,000 square feet. Super Target chain hypermarkets are approx. 174,000 sq. ft. Target’s beginnings During the Panic of 1893 which caused a decline in retail estate prices, the Westminster Presbyterian Church burned down, and because its insurance wouldn't cover the cost of a new building, the church was looking for revenue.Its congregation appealed to Dayton to buy the empty corner lot next to the demolished building from the church so it could rebuild. Dayton bought it and eventually constructed a six-story building on that corner lot in downtown Minneapolis. 1902, Dayton, looking for tenants, convinced Reuben Simon Goodfellow Company to move its nearby Goodfellow department store in to his newly-erected building. Goodfellow retired and sold his interest in the store to Dayton. The store's name was changed to the Dayton Dry Goods Company in 1903. 923, Dayton's 43 year old son David died, prompting George to start deferring parts of his business to another son, Nelson Dayton. 1938, George Dayton passed away and Nelson Dayton assumed the role of president of the Dayton Company, a $14 million business. 1944, it offered its workers a retirement policy, becoming one of the first stores in the United States to do so. 1962 the Dayton Company, using John F. Geisse's concepts,(American Business Man who launched successful retail chains), opened its first Target discount store located at 1515 West County Road B in the Saint Paul suburb of Roseville, Minnesota. 969, in the same year, Target’s parent company, Dayton, merged with JL Hudson Company of Detroit and became Dayton-Hudson Corporation. 1978, the company acquired Mervyns and became the 7th largest general mer chandise retailer in the United States. Target Stores opened eight new stores that year. 1982, it expanded into the West Coast of the United States. 1986, the company acquired 50 Gemco stores from Lucky Stores in California, allowing Target Stores to become the dominant retailer in Southern California as the chain grew to a total of 246 units. 988, Target Stores expanded into the Northwestern United States. 1989, it expanded to the Southeastern United States where it entered Florida, Georgia, North Carolina, and South Carolina to a total of 399 units in 30 states with $7. 51 billion in sales. 1990, it acquired Marshall Field's from BATUS Inc. 1995, Target Stores opened its first Super-Target hypermarket in Omaha, Nebraska. It launched the Target Guest Card, the discount retail industry's first store credit card. 1999, Dayton-Hudson acquired Fedco and its ten stores in a move to expand its Super-Target operation into Southern California. 000, Dayton Hudson Corporation changed its nam e to Target Corporation and its ticker symbol to TGT; by then, between 75 percent and 80 percent of the corporation's total sales and earnings came from Target Stores; Dayton's, Hudson's, Marshall Field's, and Mervyns were used to fuel the growth of Target, which expanded to 977 stores in 46 states and sales reached $29. 7 billion by the end of the year. 2001, it launched its online gift registry. 2004, Target Corporation announced its sale of the Marshall Field's to St. Louis, Missouri-based May Department Stores.Target Stores expanded to 1308 units and reached $46. 8 billion USD in sales. 2005, Target began operation in Bangalore, India. It reached 1397 units and $52. 6 billion in sales. 2006, Target completed construction of the Robert J. Ulrich Center in Embassy Golf Links in Bangalore, and Target planned to continue its expansion into India. 2009, Target expanded outside of the continental United States for the first time. Two stores were opened simultaneously on the island of Oahu in Hawaii, along with two stores in Alaska. 2010, Target announces its goal to give $1 billion to education causes and charities by 2015.Target began a nationwide closing of its remaining 262 garden centers, reportedly due to â€Å"stronger competition from home-improvement stores, Wal-Mart and independent garden centers. 2011, Target announced its first ever international expansion, into Canada, when it purchased the leaseholds for up to 220 stores. The first City-Target opened in 2012. City-Target is the name for a smaller-format, downtown Target store aimed at the urban market. The assortment will be edited towards urban living, but will carry many of the same products.The stores will still look and feel like Target but many will be multilevel stores in existing landmark buildings, not the usual strip mall or stand-alone locations. _____________________________________________________________________________________ II. Company’s Statements 1. Mission Statement Our m ission is to make Target your preferred shopping destination in all channels by delivering outstanding value, continuous innovation and exceptional guest experiences by consistently fulfilling our Expect More. Pay Less brand promise. 2. VisionTarget envisions vibrant thriving communities that they help, in which all residents have access to social and financial equity to ensure constant growth and a long term plan to sustain success. 3. Values * Design for all It's our belief that great design is fun; energetic, surprising and smart should be accessible and affordable for everyone. When we talk about our dedication to good design, we don’t just mean how something looks, but also how it satisfies a need, how it simplifies your life, and how it makes you feel. * Great guest serviceIn stores or online, we work hard to ensure your Target shopping trip is always enjoyable and exciting. How do we do it? Friendly service from team members ready to assist with your list, fully stocke d shelves and a speedy checkout process—and that’s just the start. * More for your money We think a lot about your budget and how to give you the best value every time you shop with us. In addition to our already low prices, we offer other ways to save you money; including price matching in our stores and an additional 5%. * Fun and rewarding place to workOur team is our greatest asset, so we invest in the growth and development of all team members, and have fun in all we do. And we’re committed to building a team that does the right thing for our communities, our shareholders and, above all, our guests. * Legacy of giving and service Community giving is—and always has been—a cornerstone of our company. We give our time, talent and business strengths to make our communities strong, healthy and safe. We invest in career development and well-being of our team. And from the start, we’ve given 5 percent of our income, a commitment that does not waver based on the economic climate. . Goals * To incorporate diversity into every facet of their business. * To make sure that the diversity of their employees mirror the diversity found in the communities in which they are located. * As a company: To search for and find the most qualified applicants who are high-performing, highly motivated, and bring with them diverse experiences and talents. * The goal of the councils is to jointly help individuals to further develop their careers at the same time as improving the Target work environment as a whole. To respect and value the individuality of all their team members and guests. Target today * Target stores tend to attract younger and more educated and affluent customers than Wal-Mart, among other competitors. * The median Target shopper is 41 years old, the youngest of all major discount retailers that Target competes directly against. * The median household income of Target's customer base is roughly $63,000. * Roughly 76% of Targ et customers are female. * More than 45% have children at home. * About 80% have attended college and 48% have completed college. 97% of American consumers recognize the Target Bulls eye logo. ________________________________________________________________________________________ III. External Analysis 1. Environmental Analysis: a. Economics b. Demographics c. Governmental 2. Industry 3. Competition 4. Opportunities and Threats ________________________________________________________________________________________ 1. Environmental Analysis: a. Economics * Target plans to have between 100 and 150 stores open in Canada by 2014. The company has also launched a new store concept plan called City-Target.These stores are aimed at urban shoppers who live in cities, so these stores won’t carry big bulky items customers can’t carry. The corporation has also done remodeling to stores so they now have fresh produce and grocery items. All these new additions to the Target Corpor ation have been an aid in the growth of the company in the past years. * Target can access helpful economic trending data compiled by the Organization for Economic Cooperation & Development (OECD), including economic forecasts for growth, weakness, instability, as well as GDP and aging indexes. Target stores are rapidly growing and opening in almost every city in America and show no signs of downsizing. * To boost sales, the company has increasingly promoted its company issued credit & debit card. * As the economy has faltered, more consumers have become price-conscious and Target has adapted to such needs by creating $1 bins, offering bulk paper product and household goods, and scaled back on home decor items. b. Demographics * Target shoppers have a median age of 46 — the youngest among major retailers. The median household income of Target guests is $55,000. * Forty-three percent of Target shoppers have completed college. More than half of Target guests are employed in pro fessional or other managerial positions. * Eighty to ninety percent of Target guests are female. * Thirty-eight percent of guests have children at home — or in a red shopping cart with them. This figure is consistently more than any other discount store’s customer profile. c. Governmental * Long-standing commitment to equal opportunity Employment has increased the diversity of the work force. In 2005, Target became the first national retailer to voluntarily decide to place all cough, cold and allergy products containing pseudo ephedrine behind the pharmacy counter. In stores where we do not have a pharmacy, products containing pseudo ephedrine will not be sold. * Target does not sell real guns, or toy guns that can be mistaken for real guns. * Refrain completely from use of child labor. Child labor as being below the minimum legal working age according to local law, or under the age of 14, whichever is greater. Wage calculations are done in all factories to verify that the workers are being paid according to local labor law as well as for all of the time worked. 2. Industry Target Corporation operates in the Services industry, specifically in the Discount, Variety Stores sector. Target remains a high performer, with a market capitalization of 43. 2 billion dollars, second only to Wal-Mart. Market Positioning Analysis Industry Classification = Discount Department Store. Categories * Household * Pharmacy, beauty, personal care * Toys * Electronics * Music, movies, books Sporting goods Apparel * Apparel for women, men, boys, and accessories * Food and Pet Supplies * Dry grocery, dairy, frozen food, beverages * Home Furnishings, Furniture * Lighting * Kitchenware, small and Decor appliances, home decor * Bath and bath accessories. * Automotive 3. Competition Target faces strong competition from wholesalers such as Wal-Mart and Costco as well as department stores like Macy’s and Sears Holding Company. Nevertheless, it has secured a strong posit ion in the market, holding a 33. 4% department store market share while the Super Target represents 3. % of the Warehouse Clubs & Super Centers in the US. a. Barriers to Entry: Despite the expansive network of suppliers needed to become a viable company in this sector, successfully adding a company to the mix in order to compete against the likes of BJS, Costco, Wal-Mart and Target is highly unlike. Especially because of the nature of the business- to provide all types of quality items at a low cost, unless one angles to come in as niche discounter (like with the 99 cent/Dollar stores), there are enough barriers to entry in place to keep most companies out of the discount retailer competition. b.Substitutes: There are very few substitutes for discounted retailers, thus making it a profitable industry. Either consumers shop at traditional retail outlets with higher prices, or stay within the industry itself. c. Buyers: Though feeling the pinch of a weakened economy, are still looking towards Target and its peer competitors for the best products at the lower prices. While demand in the sector has slowed little, Target continues to perform well above industry. d. Suppliers: Individual discount retailers have a vast network of suppliers from all over the globe and even under their own private label.Target has its own label for furniture and home goods that operates in Minnesota. Many of its competitions, including the Family Dollar Chain and the 99 Cent chain also have networks of suppliers, mostly in Asia, in addition of their own in-house suppliers. 4. Opportunities and Threats e. Opportunities * Global Expansion * Entering untapped US Markets * Continued growth in private label products * Financial Services- (credit cards) * Demand for Top quality, luxury, comfort * Demand for organic products * Technology (Internet, credit cards, reservations) f. Threats * Costco and Wal-Mart are heavy competition. U. S. Economy * Economic forces effect many areas negatively, but are expected to improve. * Interest rates are rising * Increase in online shopping * Decreased Customer Spending ______________________________________________________________________________________ IV. Internal Analysis 1. Target’s Strategic Business Units: a. The Stores: i. Target Discount Stores Is a chain of discount stores that are about 95,000 to 135,000 square feet, and carry hardliners, soft lines (clothing), and a limited amount of groceries, mostly non-perishable. Specifically, Target stores carry lothing, shoes, jewelry, health and beauty products, electronics, compact discs, DVDs, bedding, kitchen supplies, sporting goods, toys, pet supplies, automotive supplies, and hardware supplies. They also carry seasonal merchandise such as patio furniture during the summer and Christmas. ii. Super-Target Is a chain of hypermarkets that are about 174,000 sq. ft. (16,200 m2) and feature double entrances on one-story stores. These stores offer everything found in a regula r Target as well as a full grocery selection, fresh produce, bakery and deli, with most locations having a Target Optical.Many Super Targets feature Starbucks Coffee, Pizza Hut Express, Taco Bell Express, Target Pharmacy, The Studio @ Target (a portrait studio), Target Photo, Target Mobile (a Wireless kiosk), and a Wells Fargo Bank or U. S. Bank. iii. Target City: The Chicago store allocates approximately 55,000 sq ft (5,100 m2) to its sales floor. City Target stores carry groceries, prescriptions, cosmetics, clothing, electronics, toys, and apartment essentials such as furniture, linens, and kitchen utensils. Certain items too bulky for urban apartments or for customers to carry are not stocked in City Target stores. v. Target Greatland Is a chain of general merchandise superstores, with a size of about 150,000 square feet, they carry a larger selection of general merchandise than basic Target store; however, they do not have a full-line of groceries like meat, bakery, deli, produc e and dairy. b. Financial and Retail Services (FRS) Formerly Target Financial Services (TFS): issues Target's credit cards, known as the Target RED card (formerly the Target Guest Card), issued through Target National Bank (formerly Retailers National Bank) for consumers and through Target Bank for businesses.The Target Debit Card withdraws funds from the customer's existing checking account, and allows for up to $40 â€Å"cash back. † The debit card allows customers to save five percent of each purchase, as well as designate a school for Target's Take Charge of Education program, and accumulate pharmacy rewards. c. Target Sourcing Services (TSS): This global sourcing organization locates merchandise from around the world for Target and helps import the merchandise to the United States. TSS has 27 full-service offices, 48 quality-control offices, and seven concessionaires located throughout the world.TSS employs 1,200 people. d. Target Commercial Interiors: Provides design se rvices and furniture for office space and originated in the home furniture department at Dayton’s. Currently, Target Commercial Interiors has an unusually high market share of Fortune 500/1000 business customers, and are expanding to attract small to medium sized businesses, as well as home offices. e. Target Brands: Owns and oversees the company's private label products, including the grocery brands Archer Farms and Market Pantry. f. Target Forensic ServicesTarget also operates two sophisticated criminal forensics laboratories, one at its headquarters and the other in Las Vegas. Originally, the lab was created with the role of investigating internal instances of theft and fraud and other criminal actions that have occurred on its own properties. Eventually, the company began offering pro bono services to law enforcement agencies across the country. Target's Forensic Services has assisted agencies at all levels of government, including federal agencies such as the United Stat es Secret Service, Bureau of Alcohol, Tobacco and Firearms and the Federal Bureau of Investigation.The labs have become such a popular resource for law enforcement that Target has had to restrict its assistance to violent felonies. g. Target. com: Owns and oversees the company's e-commerce initiatives, such as the Target. com domain. Founded in early 2000 as target direct. 2. Financial Analysis (Also Attached) 3. Strengths and Weaknesses a. Strengths: * Strong Marketing Initiatives * Brand Quality * Leading Market Presence * â€Å"Going Green† Trend * Online shopping with free shipping to the local store * Design-trend * Innovative Marketing Techniques * Active Social Media * Favorable Real Estate Locations Size and Cost Advantages * Customer Loyalty at Target is Essential * Target Has Efficient Operations * In Store Credit Card b. Weaknesses * High employee turnover at store level * Food margins lower than general merchandise * Stores vary little by region * Their store bran d can be the same price as well-known brands item * None or no enough self-service register * No whole sale. c. Financial trends and projections Target Corp. (TGT) may represent one of the best choices in the retail sector. There are many pluses to consider regarding this retail stalwart given today’s rapidly changing retail environment.Target is much more than its 1,787 retail stores in the United States and Canada. Target’s credit operations and rapidly evolving online presence both offer strong prospects for growth. From a fundamental perspective, Target appears attractively valued on many fronts. Although the company trades at a below-market valuation, even more importantly it currently trades at a strong discount to the quality premium that the market has historically awarded their shares. As a result, Target Corp. offers an above-market dividend yield of 2. 1%. That has grown on average, by close to 20% per annum since calendar year 1999.During the five yearsâ₠¬â„¢ time frame, the earnings growth of 10. 6% remains consistent with Target’s longer-term historical growth achievements. The fact that Target’s price (the black line) is touching its intrinsic value (the orange line) illustrates that there exists good value in their shares. Projections The consensus of 19 analysts reporting to Standard & Poor’s Capital IQ expect Target to grow earnings at the rate of 10% in fiscal 2013, 15% in fiscal 2014, and 12% thereafter out to calendar year 2018 (see Chg/Yr at the bottom of the graph).If these estimates were to prove true, then a current position in Target offers the potential to generate returns in excess of 13% per annum over the next five years. d. Strategic key factors (SKFs) Compared together, Wal-Mart and Target are very close competitors. They are all retail-variety discount stores making their existence known throughout the world, except Target, is newer in the global market. These companies are constantly vying for the reputation as the lowest priced retailer.In the competitive profile matrix, the most critical success factor would be advertising Target does a lot more advertising then Wal-Mart and Kmart. Price competitiveness, Wal-Mart, remains above all competitors. Product quality, Target’s products tend to be top brand products. Customer loyalty many people prefer better products no matter how much it costs, especially if they get other benefits they might not get elsewhere, such as, customer service, store cleanness, more visual organization appeal, etc. _____________________________________________________________________________________ V. Long Term Objectives and Strategies 1. Objectives * The company’s long-term objective is to attain $100 billion or more in sales and $8. 00 or more in earnings per share by 2017. * Target plans to donate more than $500 million by the end of 2015 to support education, doubling its support to-date, for a total of more than $1 billion. The financial commitment is part of Target’s new reading initiative, Target Read With MeSM, aimed at helping more U.S. children read proficiently by the end of third grade. As part of the initiative, Target also announced a reading pledge, a donation of up to 2 million books to kids in need, and plans for an innovative reading center that will reach communities across the country through a physical and virtual presence. 2. Strategies * Target has partnered with other fast-food chains like Taco Bell and Pizza Hut, again to cater to consumer desires for food while they shop, hoping to increase same store sales.The fact that Target has been able to infiltrate the urban market at a much better rate than Wal-Mart has helped to make these strategic partnerships successful. * Target’s efficient marketing, multi-channel strategy, product innovation, compelling pricing strategy, and new merchandise assortments, should drive comparable-store sales and operating margins in the lo ng term. We expect the company to gain market share, and believe that more focus on consumable items should boost sales and earnings in a sluggish consumer environment. ______________________________________________________________________________________ VI.Implementing Strategy Integral to the success of the corporate strategy is what the company prides itself in the most, it’s pioneering nature in store design. Target designs their stores to be easy and intuitive to shop, with related departments conveniently placed next to each other (decor next to home improvement, toys next to sporting goods) and a â€Å"racetrack† central aisle to speed you on your way. They also work hard to make sure the shopping experience is consistently enjoyable, with a clean environment, friendly team members and feel-good details on all sides. This commitment to excellence, to stylish and chic, yet affordable items presented with the user in mind has allowed the company to gain and maint ain a strong foothold in the industry, carving out its own niche and distinguishing it from competitors. The company’s strategy has also allowed Target to remain flexible and able to change significantly with its consumers, allowing it to seek substantial growth opportunities in various branches and extensions of the brand. Targets performance can be attributed to many things, including a corporate decision to follow a path of brand extension and cautioned expansion.Target has created a corporate culture conducive to a constant call of innovation and a group of people who are committed to the success of the brand. Target employees praise the â€Å"flexible† corporate structure that offers â€Å"frequent chances for promotion. 1. Functional Areas a. Management Most directors have established a good working relationship with one another through previous business dealings. They are educated and successful business people and all directors and staff. Strong Management Lea dership in Target Corporation’s executive office that provides leadership for all divisions.The divisions are encouraged to share advances in technology and coordinate purchasing and financial management. Target Corporation has experienced accelerated growth in sales and earnings under the management leadership of Robert Ulrich, Chair ; CEO. b. Marketing The Marketing Planning team identifies marketing opportunities and develops integrated marketing campaigns. Additional responsibilities include writing creative blueprints, developing media plans, overseeing project execution and managing budgets.The Marketing Creative team communicates the Target brand through various advertising media and campaign strategies including in-store marketing, promotions and packaging. c. Human Resource Target’s philosophy is an example of the resource based perspective of strategic human resource management (HRM), in which a firm’s collective human resources are believed to have im plications for firm performance and provide a unique source of competitive advantage that is difficult to replicate. The formal mission of Target’s HR organization is to â€Å"drive company performance by building a fast, fun, and friendly team committed to excellence. To fulfill this mission, over the past four years the HR function has translated Target’s competitive strategy into four core HR strategies and processes in the following areas: * Organizational culture * Staffing * Employee development * Employee retention d. Strategy and Research The Strategy and Research group explores new business opportunities, strengthens existing business relationships, and applies consumer insight to marketing messages. The Market Research team analyzes shopping behavior through focus group interviews and observation.The Strategy team uses the resulting data along with other tools to recommend changes regarding product mix, content, display and marketing. Target gives back to th e community * Target ranked No. 22 in Fortune Magazine's â€Å"World's Most Admired Companies† for 2010, largely in part to the donation efforts of the company as a whole. * Target donates around 5 percent of its pre-tax operating profit; it gives over $3 million a week to the communities in which it operates. * Target gives a percentage of charges from its Target Visa to schools designated by the cardholders.To date, Target has given over $150 million to schools across the United States. * Target House complex in Memphis, Tennessee, a long-term housing solution for families of patients at the city's St. Jude Children's Research Hospital. The corporation led the way with more than $27 million in donations, which made available 96 fully furnished apartments for families needing to stay at St. Jude over 90 days. * Target donates to local Salvation Army chapters through its grant program and annually to the United Way of America. * During disasters, Target has been a major benef actor for relief efforts.It also allowed its store properties in the affected area to be used as command centers for relief organizations. * Target will often donate its unused, returned or seasonal merchandise (particularly clothing) to Goodwill Industries. Bibliography â€Å"Capstone Analysis: Target. † Capstone Analysis: Target. N. p. , n. d. Web. 25 Mar. 2013. Carnevale, Chuck. â€Å"Target Corp Offers Solid Value And An Above Market Yield. † Forbes. Forbes Magazine, 15 Mar. 2013. Web. 27 Mar. 2013. â€Å"Corporate Fact Sheet. † Fact Sheet: Quick Facts About Target. N. p. , n. d. Web. 4 Mar. 2013. â€Å"Target Corporation. † Wikipedia. Wikimedia Foundation, 23 Mar. 2013. Web. 23 Mar. 2013. â€Å"The History of Corporate. † Target Corporation. N. p. , n. d. Web. 23 Mar. 2013. â€Å"Target Corporate: Social Responsibility, Careers, Press, Investors. † Target Corporate: Social Responsibility, Careers, Press, Investors. N. p. , n. d. Web. 24 Mar. 2013. â€Å"Target Corporation: Company Analysis and Evaluation. † Yahoo! Contributor Network. N. p. , n. d. Web. 25 Mar. 2013. â€Å"WikiWealth. † Target (TGT) SWOT Analysis -. N. p. , n. d. Web. 24 Mar. 2013

Geo Mapping and Small Industries Essay

1. Identify the key software applications used by The Tea Collection. The Tea Collection used information technologies very successfully to create their business and to make it one of the fastest growing private companies in the US. They do not only use software to design their clothes, they also use applications to sell their products. The executives use geographic data- mapping software to target new selling areas, where are not that many stores for children’s clothing but good demographic circumstances. The Tea Collection has also created a tool bag-in-tool for their retailers to make it easier for them to order new products over the internet. 2. How does the geo-mapping software help the company grow? Explain how sales reps use the results of the geo-mapping system. Tea Collection uses software to be able to sell their clothing line across the country. The executive of Tea Collection uses the software â€Å"geo-mapping† to find territories in the United States where there is not a lot of children’s clothing sold and they can expect to build up their company there because the area is not oversaturated with children’s clothing. It is a geographic data-mapping software, which he uses to find the best place to build up a new Tea Collection store. With the software he can find out the ZIP code of the area without many children’s clothe stores and see the area from closer to make out the landscape where they think a Tea Collection store would fit in best. A yellow dot in a green area shows the highest prospect and sales reps use this system to sell their line there.The geo-mapping software is insofar relevant to the material learned in the 3rd lecture, because it is an information system. In the Tea Collection it especially plays a role for ensuring their survival and to promote competitive advantage. The customer service is as well improved. Tea Collection invests one percent of the income into information systems to develop new services they can use in their company. 3. What is the main technology challenge identified in the video? How would you suggest this challenge should be addressed? The main technology challenge identified in this video is the integration of the different computer systems, according to Rawdon, one of the founders of this business †the biggest challenge is the technology’s integration† The Tea Collection uses â€Å"multiple computer systems which don`t integrate automatically† (Rawdon) and therefore the task of integrating those systems are accomplished by people. Firstly, I would suggest to address this challenge by investing money in in-house training of the people working on integrating these systems. So that everyone in the company has the same knowledge consequently it will be easier to work together Moreover, on communication specialized employees whose task is the communication between the people working with those computer systems could enhance the working atmosphere as well as lower the time needed. Finally, Rawdon also states that the Tea Collection couldn’t survive without technologies. In spite of this the company only invests one percent of sales in IT. It could be suggested to invest more money in technologies and also in research to figure out a better integration of the computer systems. This would result in less dependency on people and therefore in less time and less mistakes. 4. Do you believe this company can continue to grow rapidly with the existing software and hardware they have demonstrated in this video? Why or why not? According to the information provided and considering the development of information technologies, the smaller companies like The Tea Collection could expand and grow rapidly. Their business would not be realizable and successful without technology, because business owners know that time is money – and no business can afford to be days behind the competition. We do believe that with the software and the hardware demonstrated, the company will continue the steady growth shown in the past 10 years and spending only 1% of the sales on IT, seems to be the best investment in their flourishing business.

Salem Witch Trials Research Paper Example | Topics and Well Written Essays - 1500 words

Salem Witch Trials - Research Paper Example The outcome was sure but not short. The female convict often with her baby, were put to hellish inferno till their last breath. The following paper highlights those torments that the women had endured in the background of Salem Witch Trials. Witchcraft and black magic had always cast deep horror and doubt among human beings, belonging to different strata and countries of the world. Anything that apparently unexplainable through common sense or substantial investigation had either been termed as divine or evil. In this battle of two extremities the later often gained much weight out of the fear of the common people. Like other countries of the world United States of America (USA) was no exception regarding its attitude towards witchcraft and subsequent steps and trials that had been taken against the same. Among them Salem Witch Trial might be considered as the most significant that had paved a new angle to that atrocity. Marilynne K. Roach describes Salem witch trials as â€Å"one o f the American history’s favorite stereotypes of intolerance and superstition, a tragedy with popular associations of magical evil and Halloween jokes† (Roach, 2004, p.xv). ... 59). As time passed by, the colony admitted to the fact that the results of the trials were mistakenly interpreted and the convicted families were compensated accordingly. The shadow casting of the trials brings with it the essence of paranoia and injustice within the quintessence of the populace of the later times. Boiling down to a pinpoint inspection it can be inferred that the victims were women and they faced the evil consequences. Varied ideas are associated with the Salem witch trials like the outgrowth of conflicts among the merchant and trading class alone with the disposition of the Puritanical doctrine. Again this paper will drive its omnipotent focus on the role of the women and their perils in the society of that at the background the periphery of Salem Witch Trials. The Salem Witch trials highlighted the fact that the colonial New England was subject to subordination along with immense oppression towards women of any age and that often came behind the veil of superstiti on as a justification of those heinous offenses. Disintegrated into a prosperous town and a farming village the inhabitants of the Salem village were basically in a dilemma to seek either ecclesiastical or political independence from the town. In 1689, after winning the rights of establishing their own church, the villagers had chosen the monk Samuel Parris as their minister who was a merchant before adopting priestly hood. Parris’s perturbed exploitative mechanism of appropriation led to the generation of rigorous friction amongst the inhabitants and that eventually resulted in termination of salary contribution in October 1691. In 1685, King James II's

Justice vs Drug Companies in the USA Research Paper

Justice vs Drug Companies in the USA - Research Paper Example   Research suggests that off-label prescribing of pharmaceutical drugs can result in exaggerated and untested claims by the drug manufacturer (Conko 2010, 2).   Although the use of drugs for purposes other than their originally intended use can provide many medical benefits, it can develop into an accepted mode of expanding the use of pharmaceuticals beyond the appropriate scope of their health benefits; moreover, this practice may result in unwanted and unforeseen health effects. The FDA has a formal ban on off-label product promotion, but this is often sidestepped as anecdotal reports of health benefits associated with off-label drug use are promoted in labeling and promotional advertising. These practices have created considerable confusion among health consumers who are the misleading product labels and inadequate instructions on the proper use of medications, their potential side effects and health risks   Some legal commentators have cited the extravagant internet adverti sing of pharmaceuticals as an important expansion of promotional strategies that often neglect to clearly state the label properties and risks associated with the use of a specific drugSection 502 of the Food and Drug Act deals specifically with issues of misbranding and false or misleading label practices by pharmaceutical companies. According to its provisions, a pharmaceutical drug label is considered at issue if any part of the label is misrepresented or misleading. This pertains to ingredients, quantity, source and packaging details.

Interdisciplinary Curriculum Essay Example | Topics and Well Written Essays - 1250 words

Interdisciplinary Curriculum - Essay Example He will be in a position to distinguish the good from the bad. This subject knowledge alone is not valuable and to help him with additional knowledge and train him with new skills, the institution or the concerned faculty enrolls him in some interdisciplinary courses that would be related to his major subject. As in the case of a student of literature, interdisciplinary courses like translation, soft skill development, entrepreneurship may be highly useful. In this way, he not only gains additional skill or knowledge but also gets interactional expertise in the new field. This type of knowledge that we acquire through multidisciplinary form is normally named as interdisciplinary community or project. The people working here are the ones who bring out the courses or projects that would be of much use to the learners. This group consists of both learners and teachers who cooperate together in the learning and teaching environment. This interdisciplinary teaching provides ample opportunity for the learners to enrich their knowledge in one or more additional academic disciplines. On the whole, the aim of such interdisciplinary courses is to make the learners face challenging tasks not only in their subject but also in the other related disciplines, so that they will be able to stand out from the rest. The le IMPLICIT AND EXPLICIT LEARNING The learning process according to the scholars happens through two important ways. They have been named as implicit and explicit learning. Learning as we all know is the process of acquiring knowledge of something. Some things that we learn happens through taking effort on our side and at the same time there are things which we do learn without effort at all. And this is the way through which the experts have identified and differentiated the learning process. Let us look at the two ways clearly in order to comprehend well. IMPLICIT LEARNING The term implicit refers to the learning that takes place in a passive way. In this type of learning, the learner is exposed to information and thus acquires the knowledge of that information simply through that exposure. Axel Cleeremans states in his article that according to Berry and Dienes (1993), learning becomes implicit when we acquire new information without intending to do so, and that the resulting knowledge is difficult to express. Further, Arthur Reber from his research found out that, "learning might be implicit to the extent that people appear to be able to learn new information without intending to do so and in such a way that the resulting knowledge is difficult to express." This suggests that implicit learning contrasts with implicit memory in that it typically involves sensitivity to relationships between events rather than sensitivity to single events. One important thing that we should note here is that consciousness or awareness does not play a role in implicit learning. Therefore, we call this as unconscious or unintentional learning. This unintentional learning is not aimed at any goal and is just the by-product of the normal information processing system. Many psychologists suggest that much of the learning process that happens in our life is implicit in nature. We learn such skills and activities through exposure and this is known as implicit learning.

OD ethics and values, Case Study Example | Topics and Well Written Essays - 1000 words

OD ethics and values, - Case Study Example They are to diagnose all organizational problems and suggest proper solutions to them. When it comes to the case of Northern Country Legal Service, it has been providing OD consultancy service with the help of its director, Julie. One of its various services and functions directed to various clients was intake process, in which the consultant prepares paperwork consisting of legal-related questions in three to six pages. The NCLS staff members ask these questions to clients in order them to be ready to provide proper answers. The intake forms include some relevant information like client demographic data including household income and household size etc. The NCLS is expected to prepare monthly, quarterly and annual statistics in order to help funders measure its performance and thence to grant funding (Anderson, 2011, p. 58). The role of an OD consultant is of a mentor, teacher and knowledge provider as well. He is expected to possess knowledge, wisdom and sensitivity and to advise the client on the basis of his wisdom to implement changes effectively. At NCLS, when Julie returned to office on a working day, there was an important message from one of its clients, Dylan Foundation, demanding last quarter’s statistics. The centre has failed to show more progress in winning cases and this also has been highlighted by the foundation. As an OD consultant, Julie could have prepared the statistics well in advance especially because of that this statistics has been considered as the base for funding to be provided. Though Julie and her co-workers have done jobs well, this could have been well communicated to the clients including Dylan Foundation so that it could have avoided troubles in contacts with clients. The leadership style that has been found in the managerial communication of Dylan Foundation was Exploitative Authoritative. This system of the management style is one of the four systems that Likert (1967) found to

Apple's Suicide Factory Outsourcing Case Study Example | Topics and Well Written Essays - 1500 words

Apple's Suicide Factory Outsourcing - Case Study Example Apple Inc. has a widespread global distribution network terminals in every continent. Company’s products are sold through online stores, retail stores, direct sales force, and dealers. There are three hundred and thirty two Apple Inc. stores in the United States of America, United Kingdom, France, Australia, Canada, China, Japan, Italy, Germany, The Netherlands, Switzerland, and Spain. The supply chain management at Apple Inc Supply chain management involves setting up of objectives, designing and implementing strategies to achieve the objectives as well as monitoring and evaluating all the processes and activities. The activities in the supply chain including but not limited to material sourcing and procurement, conversion of raw materials, the collaboration between the company and channel partners; transportation of raw materials from producers to factory and transportation of finished products from the factory to the consumers. An effective supply chain achieves high sales and profits. Apple Inc. is the company to reckon. This is because it has the most reliable and profitable supply chain. The supply chain meets customers’ needs on time. Furthermore, in its manufacturing process, it delays competitors’ products from reaching the market. Goldman (2011) revealed that competitors of the company are being delayed from manufacturing their products because Apple Inc. contracted the world largest suppliers, who give Apple Inc. products a priority. This makes the company confident in its supply. The type of Apple’s Inc. supply chain is the dominant company. The company practice vertical integration in its manufacturing process, which enables the company to outsource several of its components. However, the company controls the software, hardware, and processors. Apple Inc. uses its large size and vast resources to obtain deals with component producers and makes sure that the company’s component is made available to the company at a ll times. Furthermore, in its supply chain, Apple Inc. sells few products. However, it sells many other common parts to all its gadgets. This makes Apple Inc. supply chain the most perfected. In Singapore, Samsung makes central processing units, video processing chips while Infineon makes baseband communication gadgets. In Taiwan, there are six companies. Foxconn International manufactures internal circuitry; Primax Electronics makes digital camera modules; Omicron Technology produces printed circuit boards; Entry Industrial makes connectors; Cambridge Silicon makes Bluetooth chipsets, and Catcher Technology makes stainless metal casings. Figure 1: Apple’s Supply Chain Map Apple Supply Chain Singapore Taiwan the United States-China Source: Abilla (2007) In the United States of America, Broadcom produces touch screen controllers and Marvell manufactures 802.11 specific parts. Apple Shenzhen in China assembles all hardware, package the readymade and store products as they await dispatch to various global markets.

Personal Reflection .. Continue (car parking) Essay

Personal Reflection .. Continue (car parking) - Essay Example We are also going to discover how what implications our different teaching strategies have on the project. We have a list with everyone names and emails . A web site has been created and we are meeting in a chat room .( Private Wiki - ESV222 Development and Change. (n.d.). Retrieved May 23, 2009 ) I have listed the names of our time and their strong points. . My reflections on the chats show that Dylan is the team captain. He is working to get everyone to the chat room and the project completed in a timely manner. (Private Wiki - ESV222 Development and Change. ) The readings in the chat room reveal that Dylan was not planning on being the leader, however, he has the best characteristics. He created the web site and the chat room. He was very instrumental in completing the task of choosing the project. . The role of critical reflection in relation to the team project can be seen in the discussion in the chat room when we were choosing the topic of the project. Dylan listed for this idea to the group in the chat room "What to do at an intersection - Recognising street signs & road markings - Theory - reading manuals - Parking the car - Dials, Controls, Knobs, Pedals, Mirros etc - Wet and Harsh Conditions". ( Private Wiki - ESV222 Development and Change.

Ethical Standards Within the Healthcare Industry Essay Example for Free

Ethical Standards Within the Healthcare Industry Essay ABSTRACT   Ã‚  Ã‚  Ã‚   This research functions as an analysis of the essential similarities and differences between the ethical standards upheld by the health care sector and the non health care sector. The health care sector includes hospitals, clinics, and private practices while the non-health care sector includes commercial, technological, industrial and other sectors. The paper discusses regulations and legislation of ethical practices and finds that the extent to which ethics and law overlap is dependent on such factors as the type of harm that can be done to citizens as a result of an action. The paper also discusses the extent to which the administration of ethical rules takes place within the sectors in question.   Ã‚  Ã‚  Ã‚   It posits that the health care sector maintains a high standard in ethical practice, especially in the medical, pharmaceutical and a few paramedical fields. It distinguishes as well as defines clearly the concept of ethics and law and how they are legislated in a few selected establishments. Meticulous care has also been taken to probe and illuminate the nuances of the controversial disclosure law and to give insight into the strong ethical question that it addresses in the health care industry. Equally, the issues concerning the consent and privacy rules were also dealt with in an in-depth and comprehensive manner. In addition to this, the paper explains the several ways in which information can be protected from physical and electronic abuse. It also delves into the areas of weakness and threat faced in technological security.   Ã‚  Ã‚  Ã‚   The ethics of the health care and the non health care sectors were also examined through these lens of technological security, and analysis was done of the methods used by each sector to secure information. Finally, the implications of this research outlined at the end of this report and recommendations are then given for improving ethical practice. The researcher suggests ways of improving the quality of ethical standard in the major health sector as well as other branches like the paramedical. Furthermore, the recent developments in electronic assessment and the dissemination of business information are shown to create a need for both regulation and legislation. There is a demonstrated need for simplification of all ethical legislating and regulating information so that such might be made available to everybody who desires to learn and abide by ethical standards. Chapter 1 INTRODUCTION BACKGROUND   Ã‚  Ã‚     Ethics is a philosophy of life and became a part of the business world. The complexity and critical needs of the health care industry are more prone to medical errors which could cost human lives. The quality of care is measured by ethical factors related with the medical industry. However, ethics go beyond quality of care and include many other areas in the health care industry. The role of health care administration in the organization is to ensure that customers are protected completely and that their privacy are not violated.   Ã‚  Ã‚  Ã‚     The practice of ethics is also one of the duties and responsibilities of the Health Care Administrator and as such, the present paper aims to identify the position and practice of ethics in the health care industry with other non health care industries. In doing so, the paper intends to gain insights of ethical practices of non-health care industries and tries to recommend the best practices for the health care industry if gaps are found. In order to evaluate the key issues of ethical practices in both sectors, the paper considers the Information Security aspect of business Information.   Ã‚  Ã‚     Thus, the paper aims to compare the ethical practices mainly concentrating in the primary areas of information Privacy and Security from health care and the E-commerce sectors. Every responsible activity in any organized sector of human endeavor requires some form of regulation. Whether it is written or unwritten, legally documented or morally documented, the study also tries to observe the ethical practices against the industry specific ethical standards and legal policies.   Ã‚  Ã‚  Ã‚   Ethics can be defined as learning of what is right or wrong and then doing the right thing. Generally, ethics are aimed at the employees of organizations whose management experienced problems. LAW AND ETHICS   Ã‚  Ã‚  Ã‚   The Legal Information Institute (1999) defines â€Å"law† as a set of rules that are considered universal and that show both internal and external consistency. They are publicized and are usually accepted by the society in which they are published. They should also be enforced. Such laws are regulations that govern how persons in a given society are expected to behave toward others, who make up the society, and standards the persons who live within that environment are required (and not just expected) to adhere to. The government is responsible for enacting such laws, and is empowered to use security forces to ensure these laws are enforced. Sue Anstead (1999) has identified five following criteria that must exist for laws to be considered as such: consistency, universality, publication, acceptance, and enforcement. First, Consistency refers to the idea that contradictory requirements cannot be considered law, as it would be impossible for people to obey both. Second, universality demonstrates that the requirements should apply to all who share similar situations within a given society. Third, publication promotes the idea that the requirements should be available to all via some method of written publication. Fourth, acceptance means that the requirements must be generally considered appropriate. When acceptance of the law occurs, it will be nearly universally obeyed. Finally, the enforcement criterion reflects the idea that the members of the given group must be forced to comply with the regulation and punished should they choose to disobey.   Ã‚  Ã‚  Ã‚  Ã‚   Anstead (1999) has also noted that the Greek word ethos is that from which the English word â€Å"ethics† is derived. The Greek word is one that means character, and the Latin equivalent of same words adds the idea of custom to the meaning of the term. The combination of these ideas reflects the choice that people within a society make regarding their mode of interaction. The philosophical rendering of the word â€Å"ethics† gives the definition as that which is good or wholesome for the person as well as his social environment and it also describes the duties that should be performed from one person to another.   Ã‚  Ã‚  Ã‚  Ã‚   Ethics has many philosophical traits that one might describe as â€Å"common† to all forms of the term. It is concerned with the apprehension of things considered acceptable—or the distinguishing of right from wrong. Furthermore, ethics are designed compel the individuals to choose the right over the wrong. Decisions that are considered ethical are generally attended by consequences that extend over a discernible period. There are also generally several options regarding behavior, so that a person must make a choice to be ethical in his/her behavior.      Ã‚  Ã‚  However, ethics are not considered to be the same as morality. The difference that lies between them is delicate but important to learn   and understand. Judgment is at the heart of morality, as it has to do with certain â€Å"standards of behavior by which individuals are judged, and [†¦] which people in general are judged in their relationships with others (Anstead, 1999).† Ethics, however, differs from this as it encircles the entire belief system upon which a certain version of morality rests. The values connected with ethics and those principles one finds in conjunction with the law are generally related to each other. However, ethical responsibilities are often greater than legal ones. However, the opposite is also true at times. As a matter of fact, it might be said that â€Å"although law most times embodies ethical principles, law and ethics are far from co-extensive (Ibid).†   One finds that no laws exist against certain actions that may be considered even by many as unethical. On the other hand, the law does prohibit some acts that are not considered unethical but may just be dangerous. Examples of these abound, but just to name a couple: making false claims about a certain situation or betraying the trust of a friend is, in most cases, not considered illegal. However, such an act is almost universally considered unethical. Similarly, speeding is against the law, though many would agree that most people do not find such an action unethical (AMA, 1994; Anste ad, 1999).   Ã‚  Ã‚  Ã‚   McNamara (1999) has described a scenario in which the relationship between law and ethics is depicted. When setting up a set of criteria or guidelines that help in the detection, resolution, and the warding off or discouragement of breaches to ethical codes, an organization is often secured against involvement in further legal problems. According to Anstead (1999), â€Å"Federal sentencing guidelines passed in 1991, for example, permit judges to reduce fines and jail time for executives proportionate to the ethical measures a company has taken (Ibid).† This makes it a wise decision for any company to take time to develop a code of ethics. If an organization develops positive methods for dealing with situations concerning ethics, this will give them the opportunity to extend mitigated punishments, in the event that legal violations do occur.   Ã‚  Ã‚  Ã‚   Guidelines or codes that govern the conduct of individuals, and which are of the sort that is universally agreed upon as good actions, should be provided to the public in written form within a document. Such a document must be observed and upheld as one containing principles that are designed to guide the public (Anstead, 1999). At this point, the document should then be transformed into law. In several contexts, and especially in non-healthcare situations, one finds that the law contains no real documented types of ethical legislation. A person is generally viewed as being capable of and willing to exercise ethical conduct within a given scenario as the need arises. However, no general effort is usually placed into predicting the types of scenarios in which ethics might play a part, as well as the types of ethical behaviors that might be required. As a result, no systematic code of ethics has been captured and written down for several industries outside of the healthcare industry (Anstead, 1999). Many laws have been drafted and put into place, guarding against harm to employees and other modes of unethical conduct in the working environment. The Department of Labor is responsible for the administration of such laws within the United States. However, they are generally reflective of ethical benchmarks adhered to by most persons and organizations within society. Laws that perform such duties include the Americans with the Disabilities Act of 1990 (ADA). The ADA (1990) has stipulated the following: No covered entity shall discriminate against a qualified individual with a disability because of the disability of such individual with regard to job application procedures, the hiring, advancement, or discharge of employees, employee compensation, job training, and other terms, conditions, and privileges of employment (ADA, 1990).   Ã‚  Ã‚  Ã‚   It would not be against the ethical standards of most to admit that the denial of employment, promotions, or other benefits to a person with a disability would be wrong once that denial is based only on the fact that the person carries that handicap. This is especially true when the disability in question poses no impediment to the proper completion of the task required by the job. Ethics in the workplace also extends to the business person who finds himself under no legal obligation to refrain from divulging information given to him in private by a colleague. This is in direct opposition to the kind of confidentiality required in the healthcare system. Medical professionals must adhere to strict guidelines concerning the sharing of information about patients’ medical conditions (Agelus, 2004; AMA, 1994). In doing this, these professionals adhere both to ethical as well as legally binding guidelines. ETHICAL RULES FOR EMPLOYEES   Ã‚  Ã‚  Ã‚   Employees that work within corporations and at executive levels are held to guidelines that are usually termed â€Å"ethics standards† (Anstead, 1999). The sources from which these guidelines are obtained as statutes concerning â€Å"criminal conflict of interests† and those concerning â€Å"administrative standards of ethical conduct† (Ibid). It is by way of such statutes that the government itself has become involved in the enforcement of ethical behavior within the corporate world (Budd, 2005).   Ã‚  Ã‚  Ã‚   The United States has a Criminal Conflict of Interest Statute, and the ethical nature of this law can be reflected within the United States Code. This statute bans such behavior as employees performing such actions that show their own interests to be given priority over that of the Federal government itself. It is known that obtaining information within a business setting is for the purpose of protecting the interested parties equally. In the healthcare industry, this refers to the doctor and the patient. In these scenarios, it becomes in the interest of all persons involved that information divulged in private remains confidential (AMA, 1994). Part 2635 of the Code of Federal Regulations exemplifies standards of administration as stipulated by the Ethical Conduct Regulation. According to Anstead (1999), â€Å"The standards of conduct regulation establish principles of ethical conduct for employees within the executive branch and the regulation not only identifies the principles but also provides easy to understand examples of how the principles apply (Ibid).† These guidelines that govern conduct refer to such actions as how to handle the receipt of gifts obtained from sources outside the organization; how to regulate the exchange of gifts between one employee and another; how to mediate conflicts of interests in financial situations; the removal of biases when conducting official business; how to go about finding alternate employment; the proper handling of a position of authority; how properly to balance activities outside and inside the organization. CODE OF ETHICS   Ã‚  Ã‚  Ã‚   Companies and organizations within the private, non-health sector often set up their own ethical guidelines in addition to the already established guidelines provided by the government. These guidelines may be written in a formal manner, or just informally understood among those persons involved. It is usually up to these private bodies to enforce such codes, as the government is generally not capable. When these codes are violated, employees or members within the organization or group may have their employment terminated.   Ã‚  Ã‚  Ã‚   Within the healthcare industry, as well as in any related sector in which humans are heavily involved in research, strict rules generally govern the actions of the professionals involved. One example of the strictness of such rules is found in the ethics that govern the carrying out of experiments that involve human subjects. Such research is carried out in hospitals, clinics, and even in universities around the world. In such cases, ethics and law work hand-in-hand, and the idea of consent (which shall later be discussed in further detail) form a large part of that research.   Ã‚  Ã‚  Ã‚   The principle concern of all ethical research done on humans is the offer of informed consent to the subjects who participate in that research. This is defined by the researchers’ granting respect and justice to those being studied (Schrag, 1979). Such research methods that include deception, covert observation, or any other type of concealment regarding the use of information or purpose of the research is considered to be unethical. In some cases, however, it might be necessary that participants be recruited, who are unaware of certain aspects of the processes involved in the study. In such cases, an institutional review board or ethics committee must be approached, and accommodations made, to satisfy the committee’s stipulations of certain aspects of the project that may require deception (NHMRC, 2001). STATEMENT OF THE PROBLEM   Ã‚  Ã‚  Ã‚   In the main, this paper seeks to examine from a manager’s point of view, the ethical standards of securing business information in the healthcare industry and in comparison with the ethical standards of securing business information in the non-healthcare industries. As such, this paper intends to answer the following specific questions: What are the ethical standards of securing business information in the healthcare industry? What are the ethical standards of securing business information in the non-healthcare industries? and What is the comparison between the ethical standards of securing business information in the healthcare industry and the non-health care industries? HYPOTHESIS   Ã‚  Ã‚  Ã‚   The ethical standards of securing business information in the healthcare industry are more rigid and standardized compared with the ethical standards of securing business information in the non-health care industries. OBJECTIVES OF THE STUDY   Ã‚  Ã‚  Ã‚   This paper is written in order to achieve the following objectives from a manager’s point of view: To determine the ethical standards of securing business information in the healthcare industry; To determine the ethical standards of securing business information in the non-healthcare industries; To compare and analyze the similarities and differences between the ethical standards of securing business information in the healthcare and non-health care industries; and To recommend for policies or managerial improvements based upon the analysis and implications of the comparison of ethical standards in the healthcare industry, and non-health care industries.   METHODOLOGY   Ã‚  Ã‚  Ã‚   In this study, the literature search is considered to eliminate the possibility of needless duplication of the outcome of the study. The study found that there is no evidence that a comparative analysis of ethical practices was conducted in the health care and e-commerce industries. Hence the study started analyzing the ethical practices in both the industries to make a recommendation to the health care professionals.   The study found that literature review saves considerable time by building on what is already known as well as using tested methodology, including instruments. The study progresses by assessing the merit of previous studies: their soundness, relevance, design quality, findings and conclusions.   Ã‚  Ã‚  Ã‚   The literature research, especially in the findings and recommendations of others, often provides more and more persuasive justification for research on the problem. Previous researchers often identify gaps or areas where more research is needed. Besides enlarging the knowledge about the topic, the method allows to gain and demonstrate skills in areas such as: Information seeking: the ability to scan the literature efficiently, using manual or computerized methods, to identify a set of useful articles and books, and Critical appraisal: the ability to apply principles of analysis to identify unbiased and valid studies.   Ã‚  Ã‚  Ã‚   The Literature is collected from Journal articles, books, Government reports, Theses, Internet articles and online magazines. Each of the sources has its own contribution to the paper. Journal articles were used for their up-to-date and concise information. Books were reviewed to have a basic ground theory and to collect facts on ethical practices. Government and corporate reports were studied to understand the relevant policies and legal frameworks for the ethical practices of the industries considered for the study. Theses and research papers were reviewed to understand and compare the knowledge gained in similar fields by authors and scholars.   Internet articles and online magazines were studied to review the application areas of the study in recent times to gather different opinions and illustrations. ORGANIZATION OF THE STUDY   Ã‚  Ã‚  Ã‚   This paper is organized and structured in accordance with the American Pyschological Association (APA) format. Chapter one discusses the introduction and background of the study including the statement of the problem, hypothesis, and its objectives, and methodology. Chapter two reviews the literature which is also the main research method in data gathering as well as in the preparation for analysis and discussion.   Ã‚  Ã‚  Ã‚   Chapter three analyzes and discussed the ethical standards of gathering information in the healthcare and non-health care industries. Finally, Chapter four concludes and make recommendations. Chapter 2 REVIEW OF LITERATURE DISCLOSURE LAW AND SECURING INFORMATION   Ã‚  Ã‚  Ã‚   It must be agreed that the health sector is one of the most delicate and even complicated sectors of the national economy, and that it requires handling with utmost care. It is intimately concerned with handling the most delicate areas of personal information, as it is involved in the documentation of health records, and the treatment and handling of all ailments suffered by persons within society. So, the management of healthcare data requires competence and very high standard of ethics (Agelus, 2004). So here what must also inevitably be considered is the question of drafting laws and regulations to govern how this information can be secured in the best interest of the stakeholders (Morejon, 2006). Of importance is the question of what the ethical rules are which govern security of these data and information. Also of importance is the protection of the rights of all concerned, and this is what shall be explored here. Sage (2000) has identified the fact of the extreme popularity of laws that require physicians, hospitals, and other healthcare organizations to give extensive disclosure privileges to patients and customers.   He continues: The reason for this lies in politics, not policy: disclosure laws suggest a less intrusive role for government and greater reliance on individual choice and free markets than do other oversight mechanisms. This strikes   responsive chord in todays anti-regulatory political climate. At a policy level, however, few healthcare disclosure laws have been carefully designed to achieve specific objectives (Sage, 2000).   Ã‚  Ã‚  Ã‚   An interesting and important way in which this process in which regulations are diversified is able to manifest itself is though the popularity of these disclosure laws. (Morejon, 2006). Researchers have expounded on this matter by showing how patients have been requesting extensive information about their health records in direct response to the widening scope of managed healthcare (Marshall et al., 2000).   Ã‚  Ã‚  Ã‚   It has also been applied to regulation ensuring the quality and safety of hospitals and physicians as well as to the laws that are responsible for the decisions made by patients concerning their treatment. The main issue that is currently being faced in the healthcare sector with the laws concerning disclosure is that they are not focused. In the words of Sage (2000), they are â€Å"scattershot, reflecting short-term political compromises or the equities of individual lawsuits rather than a coherent understanding of the purposes served by mandatory disclosure and the conditions necessary to achieve desired effects.† So it is obvious that managing and securing business information is a whole lot of serious issues. In spite of this fact, persons who advocate disclosure are usually quick to point toward such laws issued concerning federal securities as models for healthcare disclosure laws. Their argument is that Congress should carve out for the healthcare industry ethical regulations that are similar to those drafted and enforced by the Securities and Exchange Commission (SEC) or by other financial agencies, such as the Financial Accounting Standards Board (FASB). Sage (2000) agrees that these boards do have the ability to illuminate some of the issues regarding ethics that face the healthcare sector. However, Sage goes on to point out that â€Å"well-designed information requirements can serve therapeutic goals regarding openness, trust, and participation and can remind physicians and other health professionals of the tensions between their daily practice environment and their overarching ethical obligations (Sage, 1999).† Therefore, in order to design fitting ethical standards and reg ulations, the particular idiosyncrasies of the healthcare industry must be taken into consideration.   Ã‚  Ã‚  Ã‚   It is the job of the government to collaborate with the healthcare personnel to establish a hierarchy of actions through which ethical standards might be met. This will necessitate the prioritizing of such issues as education of the public and overall improvement of performance in as far as social issues may have a bearing on decisions made in healthcare. Furthermore, financial considerations should not have too great a bearing on the privacy and self-determination rights of citizens (Hsinchun et al., 2005). These are some of the basic issues that must be kept in mind in understanding the important role the healthcare sector is playing in securing and managing information. Another dimension of ethics exists in the form of economic theory, and in this dimension, no rule exists which stipulates that all consumers must necessarily be completely informed in order that efficiency exist in the sector (Baird et al., 1994). In fact, according to Sage: The SEC has had to accept the fact that the meaning of intricate corporate disclosure may elude unsophisticated recipients, especially as larger segments of the population purchase securities. It has become obvious that, the absence of a secondary market pricing mechanism in healthcare reduces the ability of a few sophisticated parties—such as large employers or government purchasers—to discipline the entire market and those few have smaller incentives to achieve informational superiority (Sage, 2000).   Ã‚  Ã‚  Ã‚   In the opinion of Baird et. al. (1994), â€Å"overcoming the current degree of public ignorance is [still] a weighty challenge for a disclosure regime. This is particularly true because the least educated users of healthcare often have the greatest health needs and are vulnerable both to risk-selection in insurance and to substandard provision of care (Baird et. al., 1994).† The federal security laws establishing disclosure law, as pointed out by Sage (1999), has suggested three core reasons for its necessity, which are to (1) Facilitate market competition; (2) Monitor agents and intermediaries; and (3) Improve corporate governance. The researcher has seen fit to take the time to explain what these disclosure law is as it is considered the basis upon which rests a healthcare officer’s ability to comply with his ethical demands. Again, â€Å"it can serve varied and sophisticated purposes, but only if objectives are clearly articulated and laws carefully designed to achieve them (Sage, 2000).† Dealing with the science of human even veterinary medicine without properly enabling regulatory laws will only lead to frustrations and conflicts (Agelus, 2004; AMA, 1994). This is the foundation and   understanding upon which this research is based. ETHICS IN BOTH INDUSTRIES Every sector in the health delivery field has governing ethical standards that regulate its operations, be it theoretical, clinical, paramedic or even veterinary sectors. Regardless of the different departments, the governing ethical rules are basically very similar. Therefore, bodies exist for the purpose of overseeing and managing, as well as securing the interest, survival and maintenance of these ethical standards. In the same way, the non healthcare sector (covering such fields as technology, law, business, commerce and sports) have their own ethical standards by which all companies are expected to act (Agelus, 2004; Budd, 2005). The stringency of laws that back these ethics, however, tends to differ between the two sectors. Every one who operates in the field of life has a moral or compulsive obligation to play by the rules, and every organized body is governed by sets of rules. These might be rules concerning financial management, training, membership, and qualification for certification in certain fields. These rules all involve the regulation of standards of practice and may be as diverse as the scope of the organization itself. The fact and reality to be noted here is that every member, and all those who desire to be responsibly associated with such a body, must abide by the ethics of such profession in good conscience, and may even be willing to be reprimanded and disciplined when the need calls for it (Baird et al., 1994). For example, lawyers believe that advertising their profession will have dire consequences (David, 2005). So it is expected that no lawyer will be so hungry for patronage as to put up an advertisement to improve his number of cases handled. Professionally that would be unacceptable. In instances such as this, a violation of an ethical standard does not constitute a punishable offence, but would be regarded as a moral burden on such an individual. If it is agreed that lawyers must appear noble, if a â€Å"deviant† lawyer decides to publicly put up an advertisement in the papers or electronic media, there is no law that recommends prosecution. Colleagues, however, may look down on him, or at least see his actions as contemptuous. On the other hand, a civil engineer who opts to carry out an inferior job for a client may go unnoticed for a while. But if, by chance, such a building collapses over time, he may be sought out and may face possible prosecution. However, the reality is that certain ethical standards hardly have strong backing from the law enforcement agencies. The reason for this is that many are merely regulations and unwritten codes of understanding (Anstead, 1999). On the other hand, most health sector fields are very strict in adherence and implementation of their ethics of practice (AMA, 1994). The reason is quite obvious. The health sector has very strong relationship with maintaining human life, human health, hygiene, animal life, environmental concern, etc. So laxity, negligence, deliberate omission and commission may lead to casualties and unintended sad consequences. It could be conceded, therefore, that the ethics in the healthcare sector has a much stronger backing than its counterpart in the non-healthcare sector. For instance, a doctor who violates his code of practice, or carries out action that is not in conformity with the rules of practice will stand the risk of having his license withdrawn In his preface to his book, The Ethics of Human Resources and Industrial Relations, J.W. Budd, had this to say: In the business and economic spheres, many of the most pressing ethical issues involve the employment relationship, such as the rights of employees versus ER shareholders, employee privacy and monitoring, whistle blowing, pay equity, discrimination, employee safety, anti-union campaigns, and minimum labor standards. Since the field of human resources and industrial relations is ultimately about people and quality of life, there is a pressing need to develop applications of business ethics for the employment relationship in the context of research, practice, and teaching (2005, p. 1).   Ã‚  Ã‚  Ã‚   In following the media coverage of the many scandals which have plagued countries throughout the world, the public has gained a greater understanding of what can happen when businesses do not adhere to ethical practices. Many scholars of business ethics consider that it is now time for the human resources and industrial relations communities to explore the application of ethics to the employment relationship and to discover the importance of treating employees, not just numbers, properly. This goes to show that the issue of observing ethics in profession is gradually taking a more serious dimension (Marshall et. al., 2000; Sage,   2000). POSSIBLE CONFLICTS   Ã‚  Ã‚  Ã‚     It has already been emphasized that certain beliefs and actions may be perfectly legal, but might yet be considered unethical. One organization, the Marriot Corporation, holds itself and its employees to some very high ethical standards (Anstead, 1999). In fact, certain aspects of the company’s standards might be said to be overdone. However, in the pursuit of comprehensive ethical standards, the dress code, for example, had once included certain stipulations that might today even be considered unethical. This had to do with the appearance of its employees while on the job, and on some level extends itself into areas that differentiate the sexes in what might be considered inappropriate ways today.   Some stipulations were (1) Prohibition of women from wearing skirts that go higher than about four inches above knee level; (2) Prohibition of women from showing bare legs and the requirement that they wear panty hose or long pants always; (3) Prohibition of women from wearing clothing that exposed their shoulders; (4) Prohibition of men from wearing their hair at a length that touches or goes beyond the collar without having express religious reasons for doing so; and (5) Prohibition of men from wearing certain types of jewelry, such as earrings. Despite the fact that such rules were considered binding within the confines of the company itself, nothing regarding them had anything to do with legal status at a judicial level. Still, within the culture of the Marriot Corporation, behaviors that went against the established codes were considered unethical (Anstead, 1999).   Ã‚  Ã‚  Ã‚   There is also no law exists that prohibits companies from outsourcing their manufacturing jobs for the sake of profit. Furthermore, though minimum wages might differ greatly between the host country and the United States, corporations are not bound to meet anything more than the minimum wage requirement of the host country in order to remain unsusceptible to legal action.    Succinct with to the two aforementioned examples, other practices (though lesser in degree by comparison) demonstrating illegal actions might be considered ethical by the majority of the public. The removal of office supplies at ones place of employment for personal use is one such example. Another is the installation of a copyrighted program on multiple computers within a company. Technically, such an action is in violation of intellectual property and other copyright laws (Budd, 2005; Software Use, 1999). Despite this, â€Å"the piracy of software is widespread, even in corporations that con sider themselves ethical† (Anstead, 1999). Like the healthcare industry, the software community has plenty of legal backing when it comes to the proper use of its products. Unlike the healthcare community, however, many breaches to the legal guidelines take place and little is (or can be) done to prevent this. One reason for this is that such illegal conduct is difficult to detect and control, and such widespread software knowledge exists that hackers may be able to get around security measures, further complicating the matter.   Ã‚  Ã‚  Ã‚   Copyright law enacted by the Federal government seeks to protect software creators as soon as the product has been developed. Title 17 of the United States Code concerns the Copyright Act, see 17 U.S.C.A.  § 102, and accords exclusively to the developers and owners of software the right to reproduce and disseminate the work in question. Anyone found to encroach upon the rights of the owner of the copyright is subject to penalties, and those who purchase a copy the software has license only to put the software on one computer and create a back-up copy for the purposes of archiving it.   Ã‚  Ã‚  Ã‚   The discrepancy one finds between the sentiments of different persons concerning software piracy is akin to the delicate difference between what is legal and what is ethical. Many people are adamant in their belief that certain illegal uses of software are indeed ethical. Yet, the financial impact that such piracy has globally is significant. One study has shown that in 1998, approximately 38% of all software installed in businesses worldwide was pirated, and this amounted to a reduction in profits of approximately $11 billion (SILA, 1999).   Ã‚  Ã‚  Ã‚   When one considers the management of a non-healthcare businesses, it becomes clear that rules governing ethical practices are less stringent than those within the healthcare industry. Ethics are not compulsory, though it usually benefits the company to demonstrate ethical practices. The relationship between law and ethics becomes evident here again, and such a relationship is of immense importance in the area of management. It is one of the duties of managers to assess both what is considered legal and what is considered ethical in the running of their businesses. It is the job of managers, therefore, to ascertain whether employees and the company as a whole abide by the legal statutes and societal standards concerning ethics. Also important here is the evaluation of what is considered acceptable and ethical behaviors by customers—as they also must be satisfied as much as managers and employees are with the ethics of the company (Budd, 2005). It is of course true that no policy developed to secure ethical standards will be satisfactory to all concerned. However, managers have the responsibility of establishing the most comprehensive code of ethics possible given the information currently available to him or her. The code will have the advantage of demonstrating to employees, customers, and society alike that the company is at least concerned with the ethical practices of those who do business in and with it. In this way, businesses outside the health industry do themselves a favor by demonstrating ethical practices above and beyond their legal obligations. However, within most non-healthcare sectors, such attention to ethics is not mandatory (Budd, 2005).   Pains have been taken to go through the above details for the purpose of making it possible for readers to appreciate what and how ethics apply in other aspects of life. However, this study will be limited to the healthcare and non healthcare industries, focusing on their ethical standards in securing information. ETHICS AND PRIVACY   Sometimes, people may act deliberately to defy the written and unwritten codes of ethics within their line of work in the organizations. This may be done through deviant means, such as sophisticated electronic devices that facilitate the bugging or taping conversations that were never meant to be recorded. It appears that such actions occur more in the business world than in the health world. It is not, for example, common to hear of health workers engaging in such extreme activities in order to gain access to information of a delicate and private nature. However, one does hear of other forms of ethical breaches in the health sector and the pharmaceutical industry. Some scientists may also attempt to misrepresent the results of clinical trials for similar reasons. Such actions are unethical as they may eventually prove harmful to the public at large (Bassett, et al., 1992; Girotra, Terwiesch Ulrich, 2006).   Ã‚  Ã‚  Ã‚   The issue of consent according to the Privacy Rule, states that workers and establishments in the healthcare sector, such as physicians, hospitals and clinics must receive consent from patients or other clients before compromising or turning over to a third party information concerning that person’s state of health. Such permission must be given in written form prior to the disclosure and before any form of treatment or other operation can be performed (Sage, 2000). Currently, it is the practice of healthcare providers to â€Å"obtain a patients consent for disclosure of information to insurance companies or for other purposes (DHHS, 2001, p. 4).† This is done for reasons having to do with ethics and professionalism. The Rule itself has as its foundation these said practices, and these rules are eventually expanded for the purpose of having a uniform system by which workers in the healthcare sector can systematically gain consent for the procedures nece ssary to ensure the proper treatment of patients (DHHS, 2001; Hsinchun et al., 2005). GENERAL PROVISIONS   Ã‚  Ã‚   According to McNamarra (1999), the general provisions for ethical standards in the healthcare industry are as follows:  Ã‚   It is necessary for patients to give consent prior to being treated by health care provider that offers direct treatment to that patient. Such a health care provider may utilize or share protected health information (PHI) only for purposes of TPO. Exceptions to this standard are given subsequently; When an emergency arises (such as in the event of life-threatening accidents or communication barriers), it is possible for health care workers to use and disclose information concerning a patient without first having obtained his/her consent. This is especially true in the health care sector, where laws require that workers treat patients that come into their care; Certain members of the healthcare community whose employees have very minimal contact with patients, such as persons who work in laboratories, may use or disclose information concerning those patients without first obtaining their consent. Other organizations within the health care sector, such as health insurance agencies and clearinghouses also have the privilege of using or divulging patients’ information without gaining consent. These agencies do have the option of getting this consent if they wish to do so—but it is left to their discretion; Health care providers have the right to refuse treatment to any patient who fails to grant permission for disclosing their protected health information. It is not necessary for such consent to be obtained by more than one provider at any given time; and There is no real need for the document that gives consent to be an in-depth one. Such permissions may be given in very general language. The language must, however, be plain enough to be easily understood. It must also contain all that is necessary to make it clear to the patient that any information that is provided might be shared and that he/she does have the right to refuse, impose restrictions, and to peruse the privacy statement of the organization. The consent may be a brief document in written from with general terms. Any such statement must then be signed and dated by either the patient himself or the patient’s proxy (McNamara, 1999). INDIVIDUAL RIGHTS   Ã‚  Ã‚  Ã‚     Individuals have the right to revoke statement of consent except when the health care provider has already acted in response to the consent. Restrictions may be imposed upon the permissions for disclosures and uses of protected information. The provider is not obligated to agree to these restrictions, but must abide by those to which it does agree (McNamara, 1999).   Ã‚  Ã‚     Patients must be privy to the privacy codes of the entity to which he/she gives permission to use or disclose information—and such access to the privacy code must occur before signing consent forms (Ibid). ADMINISTRATIVE ISSUES According to the Department of Health and Human Services (DHHS), any consent form that is signed by a patient must be kept by the health care provider (or other entity) for a period of six years following its last effective date. The forms may be retained in paper form, electronically, or otherwise—this is left to the discretion of the provider.   Ã‚  Ã‚  Ã‚   Further provisions for privacy and consent have been issued, which stipulate that if a covered entity obtains consent and also receives an authorization to disclose PHI for TPO, the covered entity may disclose information only in accordance with the more restrictive document, unless the covered entity resolves the conflict with the individual. CONSENT VERSUS AUTHORIZATION â€Å"Consent† is the name given to any document that accords to health care personnel the permission regarding the usage and disclosure of delicate information regarding a patient. This permission is granted solely to the particular health personnel (Sage, 2000). It is not necessary that the consent form be specific about the type of information that will be used included in the disclosure (Sage, 2000). It is generally only the â€Å"direct treatment provider that has the legal right to obtain consent from the patient, and such a person should be â€Å"one that treats a patient directly, rather than based on the orders of another provider, and/or provides health care services or test results directly to patients.   Ã‚  Ã‚  Ã‚   An authorization differs in that it offers requests for permissions to patients in a fashion more tailored to suit them and their health needs. This offers permissions to use specific portions of a patient’s PHI for detailed and specific purposes. Such purposes are usually for things that are unrelated to the TPO or for disclosure to be done with a specified third party. Authorizations expire, while consent forms are more open concerning the time-frame in which information might be used or disclosed. Further stipulations include the fact that â€Å"covered entities may not condition treatment or coverage on the individual providing an authorization† and that it â€Å"states the purpose for which the information may be used or disclosed† (DHHS, 2001, p. 6). PRIVACY RULES IN THE HEALTH CARE SECTOR   Ã‚  Ã‚  Ã‚   It is highly necessary to have a deeper understanding of what privacy rule entails as a basis for sustaining quality ethical standard especially for someone working in the healthcare sector. In the healthcare industry, privacy is a more delicate issue than other sectors and its workings are very intricate. The background information released from the Office for Civil Rights, (DHHS, 2001; OCR, n.d.) indicates the intricacy of the Privacy Rule, which became effective on April 14, 2001. The Privacy Rule, according to the Department of Health and Human Services, â€Å"provides the first comprehensive federal protection for the privacy of health information† (DHHS, 2001, p. 1).   Ã‚  Ã‚  Ã‚     The different departments within the health care sector have all joined in support of the aims advocated by this rule to protect the privacy of the patient. However, these departments also understand how necessary it is that privacy not interferes with the treatment of patients (DHHS, 2001; OCR, n.d.). The delicacy of the privacy problem becomes even more apparent for other reasons. Though privacy consents and authorizations are generally granted to primary care providers, health care clearing houses and health insurers, it is usually the case that such entities require the aid of yet other entities (such as contractors) in order to provide the best care possible to the patient. To make allowance for the possibility of divulging PHI to such associates, conditions and stipulations are included in the privacy rule for ensuring that the provider obtain satisfactory assurances that the business associate will use the information only for the purposes for which they were engaged by the covered entity, will safeguard the information from misuse, and will help the covered entity comply with the covered entitys duties to provide individuals with access to health information about them and a history of certain disclosures. Therefore, personal health information can only be shared with contractors and associates when such information is necessary for the providers to do their jobs accurately and thoroughly. To facilitate the usefulness of this regulation to the health care officer as well as the individual in securing information in compliance to the ethical requirements, most health care providers must know that they are covered by the new rule and therefore must comply with the new requirements. Analysts have wondered whether these requirements for consent have not presented barriers to the proper treatment of patients, as this often necessitates open consultation with other specialists and health care providers. However, the stipulations of the consent requirements should not hinder such comprehensive treatment, as those providers who had at one time treated the patient would have also been required to obtain such consent. Furthermore, since necessary consultations with other health personnel are considered part of the â€Å"treatment of an individual, it is considered within consensual boundaries to engage in such consultation. Such actions are therefore considered ethical.   Ã‚  Ã‚  Ã‚   The ethical practices in the commercial, technological and other industrial sectors are governed by corporate regulations and social responsibilities. The issues of these sectors differ from those of the health care sector, which deals with the more serious issues of providing medication for human and veterinary sciences, and as such, requires more serious and stringent ethical standard compliance (Hsinchun et al., 2005). PRIVACY IN THE CONTEXT OF E-COMMERCE   Ã‚  Ã‚  Ã‚   The ethical difficulties associated with e-commerce revolve around privacy and identity, both with reference to the human subject involved in the transaction and transaction non refutability (Baum 1998, p.65; Suprina 1997, pp.8–12; Joyanes, 1997, pp.277–281).   Ã‚  Ã‚  Ã‚   The online e-store Amazon (Linden, G., Smith, B. York, J. as cited in Teemu Mutanen) uses consumer data on cross-selling growth and the   information about buying patterns is transformed into recommendations. Chris Anderson as cited in Teemu Mutanen argues that this combination of good-quality recommendations with huge inventory of items is a real business advantage. The advantage is gained only if the customer can be targeted with relevant recommendations, the variety of items is not sufficient. Hence E-commerce organizations tend to use the consumer data they have collected from their visitors through online transactions.   Ã‚  Ã‚  Ã‚   However, the online consumers expect ethics from the e-commerce traders in protecting the privacy of their details.   They want the e-commerce sites to have and to display a highly visible privacy policy, which can be easily understood. They want a prominent page where corrections of past mistakes are available. Berman Mulligan highlights that an internet-user possesses three expectations when online: (1) an expectation of anonymity, (2) an expectation of fairness and control over personal information, and (3) an expectation confidentiality (Berman Mulligan 1999).All three expectations are eliminated through three critical cyberspace practices that are (Gindin, 1997): 1) personal information provided on the Internet, (2) online transactions, and (3) government record keeping. Although each practice provides only a minute description of an individual’s personal life, the slow accumulation of such descriptive material may eventually expose a detailed profile (Mason 1986).   Ã‚  Ã‚  Ã‚   The consumers experiences on the Net concerning their privacy lists several themes. Beth Givens in his presentation, ‘Privacy Expectations in a High Tech World’ outlined the following themes on consumer experiences regarding privacy concerns: The first theme is the invisibility of data capture.   Ã‚  Ã‚  Ã‚   A second theme is the potential ubiquitousness of data gathering, and the ability of data from several sources to be merged to create massive electronic dossiers on individuals. A third theme is invasion. Web sites can capture and track visitors clickstream data by placing small text files called cookies onto their hard drives. Unless users are savvy enough to set their browsers to notify them about the pending placement of a cookie, it is done without the users consent, and its an invisible process. A fourth theme is the fear of harm befalling Internet users – fear, and a fifth theme is confusion over their privacy rights.   Ã‚  Ã‚  Ã‚   The problem of privacy in e-commerce is concerned with the difficulty of securely conveying the information required for online transactions (Suprina, 1997 as cited in A.J.G. Sison).   Ã‚  Ã‚  Ã‚   Information technology and computer professionals began seriously considering the long-term effects of computer ethics in the late 1980s and early 1990s. They recognized the need to organize professionally through such bodies as the Association for Computing Machinery and the Institute of Electrical and Electronics Engineers to devise professional codes of conduct. However, the increasing proliferation of powerful computers in the hands of nonprofessionals widens the scope of potential problems. PRIVACY AND ETHICAL INFORMATION AMBIGUITY Ethical ideologists have confusing opinions most of the time, and such problems can actually undermine ethical practices (Budd, 2005). In one profession, an action which is not ethically sound may not even be considered an offense in law. In many cases, there is no clear demarcation as to what is ethically wrong and what is legally offensive.   Ã‚  Ã‚  Ã‚   These are some problems encountered by those who practice in the healthcare field, and there exists by no means a consensus on what should be done in such cases (AMA, 1994). For example, economic ethical theorists believe it is the right of every citizen of a country to access health and medical opportunities, irrespective of his financial status (Budd, 2005).   DISCLOSURE LAW IN HEALTH CARE   Ã‚  Ã‚  Ã‚   It must be agreed that the health sector is one of the most delicate and even complicated sectors of the national economy, and that it requires handling with utmost care. It is intimately concerned with handling the most delicate areas of personal information, as it is involved in the documentation of health records, and the treatment and handling of all ailments suffered by persons within society. So, the management of healthcare data requires competence and very high standard of ethics (Agelus, 2004). So here what must also inevitably be considered is the question of drafting laws and regulations to govern how this information can be secured in the best interest of the stakeholders (Morejon, 2006). Of importance is the question of what the ethical rules are, that govern security of these data and information. Also of importance is the protection of the rights of all concerned, and this is what shall be explored here. Sage (2000) has identified the fact of the extreme popularity of laws that require physicians, hospitals, and other health care organizations to give extensive disclosure privileges to patients and customers.   He continues: â€Å"The main issue that is currently being faced in the health care sector with the laws concerning disclosure is that they are unfocussed†. In the words of Sage (2000), they are â€Å"scattershot, reflecting short-term political compromises or the equities of individual lawsuits rather than a coherent understanding of the purposes served by mandatory disclosure and the conditions necessary to achieve desired effects.† So it is obvious that managing and securing business information is becoming a serious issue from the standpoint of ethics and law. In spite of this fact, persons who advocate disclosure are usually quick to point toward such laws issued concerning federal securities as models for healthcare disclosure laws. However, Sage goes on to point out that â€Å"well-designed information requirements can serve therapeutic goals regarding openness, trust, and participation and can remind physicians and other health professionals of the tensions between their daily practice environment and their overarching ethical obligations† (Sage, 1999).   Ã‚  Ã‚  Ã‚  Ã‚  Therefore, in order to design fitting ethical standards and regulations, the particular idiosyncrasies of the health care industry must be taken into consideration. This will necessitate the prioritizing of such issues as education of the public and overall improvement of performance in as far as social issues may have a bearing on decisions made in health care. Furthermore, financial considerations should not have too great a bearing on the privacy and self-d etermination rights of citizens (Hsinchun et al., 2005). These are some of the basic issues that must be kept in mind in understanding the important role the health care sector is playing in securing and managing information.   Ã‚  Ã‚  Ã‚   Certain practices that may be acceptable in a health care setting are included below under the condition that measures are taken to keep   minimum disclosures and other ways of exposing delicate information (Sage, 2000):   Health care personnel are at liberty to coordinate actions orally for the service of patients when located at nursing stations within a hospital;   Doctors, nurses, and others responsible for patients are allowed to converse about the condition of a patient currently under their care, whether on the phone, in the presence of the patient, with a provider, or with another (authorized) family member;   Doctors and nurses are allowed to converse concerning test results from a   laboratory. They may do so with the patient or just amongst themselves in an area for joint treatment; and   Health care personnel are also allowed to discuss the condition of a patient when involved in rounds dedicated to training when in an institution that facilitates the training of health care workers (Sage, 2000).   Ã‚  Ã‚  Ã‚   Also necessary are ethical measures that govern the language that might be used during the care of a patient. When talking in elevated tones becomes necessary in a less-than-private location, the language used should be carefully tailored and then reinforced as the proper method of oral communication among colleagues.   In the same way, businessmen who may be discussing classified information may not be aware of the ability of a person in another room to hear the details of their private conversation. Nothing forces this hearer to block his ears or otherwise ignore the delicate information being transmitted to him, and as a result he becomes privy to privileged information (Budd, 2005; Sage, 2000).   Ã‚  Ã‚  Ã‚   Self-protection mechanism can be described with the online users when they decide on the choices provided for them without any assistance.   When individuals chooses not reply to â€Å"Spam† e-mail even to request removal from a mailing list since replies indicate to a company that individual’s e-mail account is active and marketable (Navrette, 1998). Such measures protect privacy information by providing steps that may prevent the transmission of personal information to business and criminals. In this protective mechanism, individuals remain in control of their own personal information without the assistance of other groups. ROLE OF HEALTH CARE ADMINISTRATOR   Ã‚  Ã‚  Ã‚   Health care industry is also a business industry including management and administrative responsibilities. The managers of the health care industry are called as health care administrators who take responsibilities for planning, direction, coordination, and supervision and the delivery of health care. Unlike the administrators in other industries, health care managers include specialists and generalists. Generalists manage or help manage an entire facility or system, while specialists are in charge of specific clinical departments or services.   Ã‚  Ã‚  Ã‚   Due to the rapid changing in the structure, technology adaptations, evolving integrated health care delivery systems, an increasingly complex regulatory environment, restructuring of work, and an increased focus on preventive care, the role of the health care administrator is also changing and modifying according to the situation. They are responsible to improve efficiency in health care facilities and the quality of the health care provided.   Ã‚  Ã‚  Ã‚   The health care administrators are responsible for the maintenance of patient records, health plans etc., along with the regular Information System managers. In order to maintain authentication and privacy of such key records, the Healthcare administrators should be flexible with the technology, requirements and the developments in and around the industry. The accurate and continuous maintenance of patient record database lies in the hands of the health care administrator and he should maintain the patient record database accurately and completely.   In addition,   as the health care data is also being shared with others for the purpose of research and compliance practices, the expertise and skill levels of health care administrators have become more crucial in maintaining privacy and ethical practices of the industry.   Ã‚  Ã‚  Ã‚   In this context the health care administrators are often called on to maintain and develop professional standards, procedures, and policies for their institutional activities. The expanding role of the health care administrator includes management of preventive medicine and health care programs, medical and vocational rehabilitation, community health and welfare etc. which needs good leadership and managerial skills along with sound knowledge of policy and protection regulations. CONCLUSION   Ã‚  Ã‚  Ã‚  Ã‚   The review of the literature is also the main research method in this study. As such, it was found in the review that ethical standards in acquiring business information in the healthcare industries are much more rigid and organized compared to the ethical standards in the non-health care industries. Thus, the review   affirms the temporarily the hypothesis of this study. Thus, the next chapter would further discuss and analyze the ethical standards of both industries so as to make a conclusive finding regarding the hypothesis of this study.